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Document and Book Scanning Equipment Maintenance Service Contracts

UK & Ireland Scanner Equipment maintenance and Software support

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Document scanners

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Paperscanners.co.uk has its very own UK wide network of Service Engineers that allow us to offer bespoke annual service contracts, ad hoc call outs plus equipment and software training. Return to base or on site contracts can be arranged for single or multi equipment installations. Our own engineers trained by our exclusive manufacturer suppliers – Avision, Book2net, Inotec, Microtek, SMA, and Treventus.

We offer a range of maintenance options on all of our scanners, prices of which can be found on the individual product pages. Here we describe in more details what the maintenance options are:


Installation - For UK Mainland Customers Only

Hassle Free Installation
Worried about installing your new scanner? With our Hassle Free Installation one of our engineers will visit your premises and install the scanner for you. This will include setup, training and integration.

  • Setup – Our engineer will install the scanner and ensure it is working correctly
  • Training – We will show you the main features of the scanner and how to access the help guides
  • Integration – If required we will ensure the scanner is integrated with your existing software and networks.

Hassle Free Installation Cost - £100.00 for any of our scanner range.


Service Contracts - For UK Mainland Customers Only

All Paperscanners.co.uk scanners come with a 12 month return to base manufactures warranty. As such you may decide it is worthwhile to upgrade to one of the two following 3 year maintenance packages:

3 Year Superfast Swap Out
This is a unique service whereby you get a replacement scanner on a next day service which you keep. Return the faulty scanner to us and continue working with an 8 hour fix. This covers you for three years from the date of purchase. To keep the Superfast service economical we will pay for the replacement scanner to be sent to you but you must pay for the return of the faulty scanner to us.

  • Scanners priced up to £450 exc VAT £50.00
  • Scanners priced from £450 to £999 exc VAT £100.00
  • Scanners priced over £1000 exc VAT £150.00


3 Year Premium Service

Paperscanners.co.uk directly employs its own team of engineers. One of our friendly engineers will visit you on-site within 8 working hours to attend to your problem. This covers you for three years from the date of purchase.

  • Only for scanners priced over £1000 exc VAT - £250.00
* The above 3 year premium service price does not apply to the InoTec Document Scanners, SMA, book2net or Treventus products. For these manufacturers prices vary on application so please contact us for more information.

User Manuals

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Driver Downloads

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